Contact
Write to the desk
One mailbox reaches the people who research and write this site. We read everything; we reply to anything that needs a reply.
What this mailbox is for
- Corrections. A licence detail that has changed, a verdict that no longer holds, a broken link — see the corrections page for how we handle these.
- Feedback on reviews. First-hand experience with one of the five operators is genuinely useful; tell us what matched our write-up and what didn't.
- Press and partnership enquiries. Note that commercial terms never buy a verdict or a position — the editorial policy is non-negotiable.
- Privacy requests. Anything under the privacy policy, including data questions.
We aim to answer within a few working days. No postal address is published; the mailbox is the working route.
What we cannot help with
Reel Shortlist is an independent reviews and comparison site. We have no access to any casino's systems, so problems with an operator account — a locked login, a delayed verification, a disputed bonus, a game malfunction — can only be resolved by that operator's own support team. Every site we list publishes its help route in its footer.
If an operator's support exhausts itself without resolving a dispute, UKGC-licensed casinos must offer a free independent route: an approved alternative dispute resolution (ADR) provider, named in the operator's terms. That path exists precisely so that a comparison site like ours never needs to sit between you and your money — and we don't.
If gambling itself is the problem, skip the mailbox entirely and go straight to GamCare or GambleAware: free, confidential, and staffed by people trained for exactly that conversation. Self-exclusion across all licensed British sites takes minutes at GAMSTOP.